Terms of service
Welcome to L'ora. By accessing or using our website and placing an order, you agree to the following Terms of Service. Please read them carefully before using our website.
1. General Terms
By using this website, you confirm that you are legally permitted to enter into a purchase agreement. You agree to use our website only for lawful purposes and in accordance with these Terms of Service.
L'ora reserves the right to update, modify, or discontinue any part of the website, products, services, or these terms at any time without prior notice.
2. Products and Information
We make every effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, colors and appearance may vary slightly depending on your device or screen settings.
Product availability is subject to change without notice.
Customers are responsible for reviewing product descriptions, ingredients, usage instructions, and any applicable warnings before purchasing or using a product.
3. Orders
By placing an order through our website, you are making an offer to purchase the selected products.
L'ora reserves the right to accept, cancel, or refuse an order for reasons including product availability, pricing errors, suspected fraudulent activity, or other circumstances that may prevent us from fulfilling the order.
If we cancel an order that has already been paid for, the applicable amount will be refunded to the customer.
4. Prices and Payments
All prices displayed on the website are subject to change.
Available payment methods are displayed during the checkout process or on our Payment Information page.
5. Delivery
We will make reasonable efforts to deliver orders within the estimated delivery timeframe.
Delivery times may vary depending on the customer's location, availability of products, delivery conditions, and circumstances beyond our control.
The customer is responsible for providing accurate contact and delivery information. L'ora is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
6. Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy.
For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return or exchange, except where required by applicable law or where the product was received damaged, defective, or incorrect.
7. Cosmetic Products
Customers are responsible for checking the ingredients of products before use, particularly if they have known allergies or sensitivities.
L'ora is not responsible for adverse reactions resulting from the improper use of a product or failure to follow the manufacturer's instructions.
8. Website Use
You agree not to:
- Use the website for any unlawful purpose.
- Attempt to interfere with or disrupt the website.
- Copy, reproduce, or distribute website content without permission.
- Use our website or brand identity in a way that may cause confusion or misrepresentation.
9. Intellectual Property
All content on the L'ora website, including logos, brand names, images, graphics, text, product descriptions, and designs, is owned by or licensed to L'ora unless otherwise stated.
This content may not be copied, reproduced, modified, or distributed without our prior written permission.
10. Limitation of Liability
To the extent permitted by applicable law, L'ora shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.
11. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
12. Changes to These Terms
L'ora reserves the right to update these Terms of Service from time to time. Any changes will be posted on this page with the updated effective date.
13. Contact Us
If you have any questions regarding these Terms of Service, our products, or your order, please contact L'ora through the contact information provided on our website.
Last Updated: September 2026